BUYER'S GUIDE

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AUDACIOUS®  BUYER'S GUIDE

• Our prices are in Pounds (Sterling) and do not include local sales tax and import duty.
• Our ‘Try Before You Buy’ opportunity is limited to the UK mainland and is at our discretion. This facility may be withdrawn without notice. 
• PLEASE CONTACT US - for packaging and delivery costs for International Orders outside the United Kingdom.

Payments

At checkout, payment options are handled by secure third party payment platforms for credit card, debit card and PayPal accounts. If you wish to send payments by bank transfer arrangements, please contact us to reserve an item and obtain our business bank details. Purchases via this means will be despatched once a bank transfer has been received.

Packaging and Delivery Costs

Each item is carefully hand-packed, and posted in discreet padded envelopes. 

So, if it is a surprise gift, it will remain confidential.

Standard Delivery by Royal Mail 48hr with tracking service is FREE in UK.

Royal Mail 24hr tracking in UK is £5.00

Royal Mail Special Delivery by 1pm next working day in UK is £10.00

Order Cancellation

Website Items

If you change your mind after placing an order for a website item, you can cancel it at any time before we despatch the items by contacting us via email or phone from the Contact Us link.

Please remember to provide your name, address and order details. 

Once it has been despatched, any items will need to be returned as soon as possible in an unworn state. (See Return Policy below.)

Personalised Items/Commissions

Once an order has been agreed to supply an item personalised to style, material content or size a non-refundable deposit will be required in case of cancellation.

Product Guarantee

Our items are made to the highest standards and are guaranteed against all manufacturing defects. 

Return Policy

Website Items

We accept unworn items for return with a full refund within 30 days from date of delivery. Please notify us of intended returns within 14 days of receipt of goods.

Items purchased from 1st November, as gifts, may be returned up until 10th January in an unworn state.

Personalised Items

Any Item supplied to a customer’s requirement may not be returned for a full refund unless there are manufacturing defects which cannot be rectified.

Alternative Metals, Stones or Ring Sizes for a specific Design

Some items in the shop can be made to order using alternative metals such as silver, white gold, yellow gold, rose gold, platinum etc. Depending on budget and availability, different types and colours of gem stones can be substituted and ring size can be changed as required.

A revised cost for the chosen elements and estimated time for delivery will be provided.

Please keep in mind that most of our products are hand-made or finished and this requires considerable time, effort, skill and equipment to achieve highly desirable products.

20 February 2025